Compensation:

Depends on experience

Company Description:

We are an established Managed Services Provider (MSP), offering business clients across the metropolitan area a one-call solution for all of their computer and technology needs.

Job Description - Desktop Engineer:

The Desktop Engineer position includes setup and support of desktop, server and network hardware, OS and applications. The position includes maintaining various network components such as firewalls, routers, switches. The position works directly with end-users via telephone, email and in person. It includes maintaining customer network documentation. The majority of the work will be done remotely from our office in midtown, with some work being done at client sites.

Hours:

This position is full-time, 40 hours per week, with an expectation that after-hours work may be required

Qualifications:

  • At least four years remote support or field experience is a must.
  • Demonstrated strong written and verbal communication.
  • Demonstrated history of self-directed educational and career development.
  • College degree or two year degree in computer related discipline.
  • Working experience with OFFICE 365 a plus.
  • A minimum of two exams passed toward MCSE or MCITP required.
  • Microsoft Group Policy design and implementation experience required.
  • Routing and VLANS proficiency a plus.
  • CCNA or higher certification a plus.
  • A+ and Network+ required .
  • SonicWALL certification a plus.
  • VMWare proficient a plus.
  • Previous experience in an MSP environment a plus.

Responsibilities:

  • Troubleshoot and provide technical support on desktop, server and network hardware, software and mobile devices
  • Perform remote and on-site support to end users
  • Perform remote and on-site support to end users
  • Plan and execute projects

How to Apply:

  • Submit your resume and cover letter in MS Word or .pdf format
  • Select "Desktop Engineer" in the Position dropdown field.
  • In your cover letter, please indicate when you are available to begin work, summarize your most relevant work experience, and include a brief answer to the following questions:
    • Briefly describe your troubleshooting procedure.
    • Briefly describe your career goals, and how this position fits into them.
  • If you are ready click here to interview now!


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